Track Smiles & Reviews from your customers
Get smiles and honest feedback for your products, services & establishment. Grow your business by addressing your customer problems.
How it works?
To join our beta program, give us a call at +17782012211
SmileTrack enables your customers to quickly review and provide honest feedback for your product or service. It also gives you the ability to address negative feedback privately and to make necessary improvements for the growth of your business.
SmileTrack has helped us increase our google reviews by almost 40%. We’re now seeing that customers give us suggestions on how we can improve and when we implement them, they visit us again and again! I love the product!
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It was really hard for us to collect feedback from our B2B customers as they’re always so busy, SmileTrack has enabled us to collect feedback so easily that our customers love it! Simple yet powerful! Amazing product!
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It was important for us to measure our patient’s satisfaction because we really care about them. SmileTrack has helped us generate so many positive reviews and help us avoid negative feedback by giving us an opportunity to resolve them.
For 3 months
Step 1: Open Camera app
Step 2: Hover camera over the QR code
Step 3: Tap on the notification displayed on the screen (usually on top or bottom)
Step 4: Chose a smiley!
That's all folks.
No. SmileTrack is a web-app. The feedback page they open when scanning QR code is a website which means all they need is a camera and working internet connection and that's it!
Place the QR code on your cash register, front desk or your door and ask your customers to scan it and give feedback. When a positive feedback comes in, your customer is prompted to post them on reviews sites like Google, Yelp.. but when a negative review comes in, it asks for more information so you can address it privately before it reaches masses. This also helps you create recurring business by turning this crisis into an opportunity!
Literally everywhere. Place as many QR codes throughout your location as you want to for easy customer reach!
No. The QR code never changes. The only time a QR code will change is when you change "operating name" of your business in your profile. Just make sure to change QR codes when you change the operating name.
No. Every location is a separate account and requires a separate subscription.
Our multi-location discount is 10%
Unlimited. There are no restrictions on how many responses you get.
You are instantly notified for negative reviews with your choice of delivery. We have the following three options:
1. Email
2. SMS
3. WhatsApp
Email is completely free.
First 250 notifications on SMS & Whatsapp are free.
When you're over 250 notifications, we charge 5 cents a message.
Sure! Automatic updates are available free of charge to all our users.
No. Email support is included free for all plans. We try our best to reply ASAP but our expectations are 2-3 business days.
Premium Support is $30/month which includes Call/Chat support and response time of 1 business day.
Yes! High-quality customer support is extremely important for a quality product, that’s why we do our best to resolve any issues you may encounter.
All plans include email support with 2-3 business days response time.
We value our clients and you can always feel free to contact us for:
Premium Support is $30/month.
We are ready to help with this! You can always contact us at hello@smiletrack.io and we will help you to set up and change the settings of the app on your website the way you need.
Feel free to email us at hello@smiletrack.io
